Terms & Conditions

TERMS AND CONDITIONS OF PURCHASE – REWELLY.COM

I. GENERAL PROVISIONS

1. These Terms and Conditions of Sale (hereinafter – the Terms) define the mutual rights, obligations, and responsibilities between UAB “REWELLY”, a private limited liability company registered in Lithuania (hereinafter – the Seller) and the buyer (hereinafter – the Buyer) when purchasing goods in the Seller’s online store www.rewelly.com  (hereinafter – the E-shop).

2. By purchasing goods in the E-shop, the Buyer confirms that they have read, understood, and agree to comply with these Terms.

3. These Terms apply to both natural and legal persons.

II. DATA CONTROLLER DETAILS

III. CONCLUSION OF THE PURCHASE–SALE AGREEMENT

1. The purchase–sale agreement between the Buyer and the Seller is considered concluded at the moment when the Buyer, having created a shopping cart in the E-shop, indicated the delivery address, selected a payment method, and familiarized themselves with these Terms, clicks the “Pay/Confirm Order” button (or an equivalent confirmation).

2. The Buyer is informed about the conclusion of the agreement by a confirmation email sent to the address provided by the Buyer.

IV. PAYMENT TERMS

1. Product prices in the E-shop are indicated in euros, excluding VAT.

2. The Buyer may pay for the goods using one of the following methods:

• Bank transfer: By bank transfer via online banking or at a bank branch. The payment details will be provided by the sales manager via email.

• Cash on delivery: Payment in cash to the courier upon delivery (an additional fee applies; see Section V).

• Cash or card payment: In our physical stores located in Vilnius, Kaunas, and Klaipeda.

3. Invoices are issued electronically and sent to the Buyer via email unless otherwise agreed.

4. All payments are processed in euros (EUR). Prices do not include VAT unless otherwise stated.

V. DELIVERY OF GOODS

1. Delivery method and timeframe:  Orders are delivered by UAB “Venipak” courier to the address specified by the Buyer (home or workplace) anywhere within the territory of Lithuania. We deliver your order within 1–5 business days after payment or order confirmation.

2. Dispatch procedure: Orders are dispatched on business days before 14:00. Once the goods are handed over to the courier, the Buyer is notified by email. Goods typically reach the Buyer within 24 hours from dispatch.

3. Delivery coordination: On the day of delivery, the courier contacts the Buyer by phone to arrange a convenient delivery time.

4. Delivery fees within Lithuania:

• Standard delivery: €4.34 (excluding VAT)

• Cash-on-delivery (COD): €6.09 (excluding VAT)

• Free delivery: for orders over €900 (excluding VAT)

• Curonian Spit deliveries: A flat €40 surcharge applies to all shipments, regardless of the order value.

5. International delivery: For deliveries outside Lithuania, shipping costs and terms are determined individually upon agreement between the Buyer and the Seller.

6. Delivery times are estimates and may vary due to circumstances beyond the Seller’s control (e.g., courier delays, force majeure events).

VI. IN-STORE PRODUCT VIEWING AND PURCHASE LOCATIONS

The Buyer may view and purchase products at the following physical stores of the Seller:

VII. PRODUCT QUALITY

1. The labeling of products sold in the online store is the responsibility of the product manufacturer, distributor, and/or importer.

2. All non-food items sold in the E-shop are covered by the warranty provided by the manufacturer or by applicable legal regulations. Detailed information about the warranty applicable to a specific product can be requested by email at info@rewelly.com

VIII. RETURN AND EXCHANGE GUARANTEE

1. Refund period: We will refund your payment within 7 business days from the date we receive the returned product, after verifying its condition and quality.

2. Return/Exchange procedure: Product returns and exchanges are carried out in accordance with:

• The Rules on the Return and Exchange of Goods, approved by the Order No. 217 of the Minister of Economy of the Republic of Lithuania (June 29, 2001).

• The Rules on the Sale of Goods and Provision of Services When Contracts Are Concluded Using Means of Communication, approved by the Order No. 258 of the Minister of Economy of the Republic of Lithuania (August 17, 2001).

3. Right of withdrawal (for consumers only): The Buyer (consumer) has the right to withdraw from the distance purchase–sale agreement within 14 days without stating a reason. The 14-day return period starts from the day the Buyer (or a person authorized by the Buyer) receives the goods.

4. Non-returnable goods: The following goods cannot be returned or exchanged under point 18 of the Rules on the Return and Exchange of Goods: underwear, socks, protective glasses, face shields, and earplugs.

5. Returned goods must be unused and in their original packaging, unless the product is defective.

6. Return shipping costs are covered by the Buyer, except in cases where the product is defective or incorrectly supplied.

IX. SELLER’S RIGHTS AND OBLIGATIONS

1. The Seller undertakes to deliver the Buyer’s ordered goods to the address indicated by the Buyer within the specified delivery term.

2. The Seller reserves the right to amend these Terms and Conditions in the event of unforeseen circumstances, by informing users of the E-store in advance.

3. The Seller has the right to unilaterally cancel the order if the Buyer fails to make payment within 3 business days.

4. The Seller may temporarily suspend the operation of the E-store for maintenance or updates, informing users in advance whenever possible.

5. All products displayed in the E-shop are subject to availability. In case an item is out of stock, the Seller will inform the Buyer and offer a replacement or refund.

X. APPLICABLE LAW AND DISPUTE RESOLUTION

1. These Terms and Conditions are governed by the laws of the Republic of Lithuania.

2. Any disputes arising from the implementation of these Terms shall be settled through negotiation.
   If the parties fail to reach an agreement, disputes shall be resolved in accordance with Lithuanian law by applying to the State Consumer Rights Protection Authority (VVTAT) or to the competent court.

3. Any disputes arising from these Terms shall be resolved amicably through negotiation.
   If an agreement cannot be reached, disputes shall be settled under Lithuanian law by the competent court. Consumers may also use the EU Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/odr

These Terms and Conditions govern all purchases made on www.rewelly.com and ensure a transparent, safe, and reliable shopping experience for both business and individual customers.